Staybridge Suites Austin Northwest, An Ihg Hotel, Austin

I found the hotel to be a mix of positives and negatives. The rooms had a musty smell and could use an update; however, the hotel is working on this issue. The service was super friendly and helpful, though some staff seemed hesitant to leave their post for assistance. The location is decent but a bit tricky to navigate due to its proximity to a service road. The dining experience was great with a home-cooked feel.

My stay at the hotel had some ups and downs. The rooms could use some updating, but I appreciated the kitchen, spacious dresser, relaxing tub, and comfortable bed with a lovely Texan view. The unique touch with the embroidered pillowcases showing firmness preferences was a nice detail. However, I did encounter issues with the door locking out multiple times. The service was a mix of friendly and professional, although I was unpleasantly surprised by a $200 hold on my credit card without prior notice. The location, while convenient in some aspects, had its drawbacks like noise from renovations and tricky access due to service road positioning. The dining experience varied from satisfying to lacking, with some nice touches but room for improvement. Overall, a stay with both positives and negatives.

I had a mixed experience at the hotel. The rooms felt a bit outdated without inverter controls leading to a binary on-or-off situation. However, there were nice touches that added some charm. The ability to close off the bedroom area from the living room was a thoughtful feature for privacy and peaceful sleep.